Privacy Policy

Introduction

Cosmo-net (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA), South Africa. This policy explains how we collect, use, store and protect your information when you use our website or interact with us (e.g. when you register for a promotion or contact us).

Responsible Party & Information Officer

The responsible party for the processing of your personal information is:

• Legal / trading name: Cosmo-net (Pty) Ltd (Cosmo-net)
• Physical address: Unit 65a, Villoresi Office Park, 63A Kent Road, Dunkeld, Johannesburg
• Email: sales@cosmonet.co.za
• Phone: +27 83 200 0095
• Website: https://www.cosmo-net.co.za

For any privacy-related requests or questions, you may contact our Information Officer: [Information Officer name] at sales@cosmonet.co.za or +27 83 200 0095.

Information We Collect

We may collect the following categories of personal information:

• Identification (e.g. name, surname)
• Contact details (e.g. email, phone)
• Marketing and consent preferences
• Technical data (e.g. IP address, device/browser type, cookies)
• Form submission metadata (e.g. timestamp, page, campaign source)

Why We Collect It

We use your information for the following purposes:

• Promo registration and sending you Samsung Unpacked / campaign updates
• Administering promotional competitions or prize draws
• Responding to enquiries and customer support
• Site analytics and improving our website
• Legal and regulatory compliance

Lawful Basis for Processing

Under POPIA we process your information on the following bases:

• Consent: Marketing communications; Promo registration and campaign updates.
• Legitimate interest: Site security; Basic analytics; Fraud prevention; Improving our services.
• Legal obligation: Record-keeping where required by law.

Mandatory vs Optional Info

For our promo registration form: we require name and email. phone are optional. If you do not provide the required fields, we cannot register you for the promo or send you updates.

Sharing & Operators

We may share your information with operators (processors) who assist us. We do not sell your personal information. We do not share your registration data with Samsung unless you separately engage with Samsung (e.g. via their registration link). Our operators include:

• Hosting / infrastructure provider — Hosting the website and storing form submissions. Location: May be outside South Africa (e.g. US/EU). Type: hosting. TODO: Insert actual provider name (e.g. Vercel, AWS)
• Google Analytics — Website analytics (anonymised IP, usage statistics). Location: United States. Type: analytics. Used only when NEXT_PUBLIC_GA_MEASUREMENT_ID is set. IP anonymisation enabled.

Cross-Border Transfers

Some of our operators may process data outside South Africa. Where data is processed outside South Africa, we ensure appropriate safeguards (e.g. operator agreements, adequacy decisions or standard contractual clauses) are in place.

Retention

We keep your information only as long as necessary:

• Promo/campaign data: 12 months after the relevant campaign ends.
• Marketing preferences: Until you unsubscribe or withdraw consent, then deleted within a reasonable period.
• Analytics: Up to 14 months (Google Analytics default).
• We delete or anonymise personal information when it is no longer needed for the purpose for which it was collected, or when you exercise your right to erasure.

Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption in transit (HTTPS)
• Access controls and limited access to personal data
• Least privilege principle for staff and systems
• Secure hosting and infrastructure

Your Rights

You have the right to: access your personal information; correct inaccuracies; object to processing; request deletion (erasure); withdraw consent; lodge a complaint with the Information Regulator. To exercise these rights, contact us at sales@cosmonet.co.za.We may ask you to verify your identity (e.g. by confirming details we hold) before processing a request. We will respond within We will respond within 30 days where practicable, as required by POPIA.

Direct Marketing

We will only send you marketing (e.g. promo updates, offers) if you have given consent. You may unsubscribe at any time by replying to our emails, contacting us at sales@cosmonet.co.za, or using any opt-out link we provide. We will then stop marketing and remove you from our lists within a reasonable period.

Cookies & Tracking

Our website may use cookies and similar technologies for analytics and functionality. We use:

• Google Analytics — Site usage statistics (anonymised IP). You may opt out: Google Analytics opt-out.

You can also control cookies via your browser settings. We do not currently use a cookie consent banner; you can control cookies via your browser.

Children

Our services are not directed at minors. We do not knowingly collect personal information from anyone under 18. If you believe we have collected such information, please contact us and we will delete it.

Complaints & Regulator

If you are unhappy with how we have handled your personal information, please contact our Information Officer first. You may also lodge a complaint with the Information Regulator (South Africa). You may lodge a complaint with the Information Regulator if you believe your personal information has been processed in a manner that contravenes POPIA. Website: https://www.justice.gov.za/inforeg/

Updates to this Policy

We may update this policy from time to time. The “Last updated” date at the top will be revised. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy where required by law.